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Customer Product Specialist

For a client of TeamLease Services Ltd
2 to 3 Years
4,80,000 - 5,00,000 Per Year
Posted on 26 Mar 19
Job DescriptionLast Date 25 May 19

We are currently have an opening for an experienced and innovativeCustomer & Product Specialist”based in Noida, India. You will be driving great customer experience by your quick approach to problems/issues raised by customers, while doing so, you will act as a product specialist you can solve technical incidents and provide a better solution by liaising with internal and external stakeholders.


Your contribution to the team will include:


-       Working as an account manager and ensuring that the customers are happy with the product and all of their issues/queries are resolved satisfactorily.

-       Acting as a digital product specialist and keeping abreast of the latest MH digital technology and industry trends.

-       Maintaining the detailed customer communication data in a structured manner.

-       Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.

-       Handling clients inquiries, escalations and working as the face of business. Following up the customer queries to make sure that the issues will be taken care of at the earliest.

-       Implementing new changes and features among the clients so that the usage of the product can be increased.


What you need to be Successful:


-       Graduate with 2-4 years of relevant work experience in Customer Services domain and handling technical incidents at L1 support.

-       Serve as primary contact for all customer inquiries and questions

-       Inbound calls, emails, chat and web-based service requests from customers

-       Handle complaints provide appropriate solutions within the time limits

-       Work with confidential customer information

-       Exercise effective customer retention efforts when necessary

-       Maintain and update knowledge of product releases, upgrades and changes on a consistent basis

-       Problem solve to help customers resolve issues

-       Update customer information and ensure accurate entry of contact information into various software programs.

-       Provide excellent customer service at all times.

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Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.