Talent corner hr services jobs - Customer Relation executive

Key Responsibilities

• Attending clients enquiries and providing the required information/process to the clients in a professional way and in an effective way to get the orders and thereby the satisfaction of clients.

• Updating the client on the status of the order and sharing relevant reports in a set frequent manner.

• Should be updated with the recent process changes in the operational level and alert the clients for the upcoming cases.

• Handling escalations to a certain level and to escalate to the respective person, when the order is not moving in the right direction.

• Sensitization of the client requirements and accordingly prioritize the activities.

• Coordinate with internal stakeholders and clients for a smooth client relationship.

Skill

• Excellent communication skills both written and verbal.

• Ability to speak fluent English with a neutral accent and no MTI.

• Proficiency in using Internet and MS office tools.

• Should be good at updations and follow-up.

• Should have logical thinking.

• Ability to handle the pressure.

• Should be a team player.

• Should be able to interact with clients in a professional and in a diplomatic manner.
• Education - Full-time Non-Technical Graduate is preferred (No technical graduate is required)