Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility an under construction unit. Liaise with Security team in case of lost and found and communicate with customer. Work with marketing team to arrange Events. Carry out receiving feedback from customers as well as tenants for any event. Keeping accurate records of discussions or correspondence with customers.