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Customer Relations Executive

JLL
Experience : 1 to 3 Years
Education : BA
Location : Mumbai
Per Month: Rs. 15,000 - Rs. 20,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 09 Oct 19
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Job DescriptionLast Date 09 Nov 19

Providing help and advice to visiting customers in case any help they ask for. 
Communicating courteously with customers by telephone, email and face to face. 
Investigating and solving customers' problems. 
Handling customer complaints or any crises, such as security issues or a customer being taken ill. 
Make customers aware of non-accessibility an under construction unit. 
Liaise with Security team in case of lost and found and communicate with customer. 
Work with marketing team to arrange Events. 
Carry out receiving feedback from customers as well as tenants for any event. 
Keeping accurate records of discussions or correspondence with customers. 
Producing written information for customers, often involving use of computer packages/software; 
Writing reports on analyzing the customer service that Property Property provides. 
Developing feedback or complaints procedures for customers to use. 
Get customer feedback and liaise with Customer care Manager for any remedial action. 

Job Type : Full Time
Interview Type : Face to Face Interview
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