Customer Relations Executive

Swastik7
Experience : 0 to 3 Years
Location : Mumbai
Per Month: Rs. 8,000 - Rs. 12,000
Job Role : BPO / Customer care (Voice)
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

- To act as an interface between the Customer and the Company by maintaining high level of customer satisfaction and responsiveness

- To meet quality standards set by the Company to ensure Customer Satisfaction

- To handle all customer complaints and resolve within specified TAT & escalate matters (basis escalation matrix) for further action as and when required

- To highlight gaps & suggest process changes in facilitate reduction of customer complaints

Job Type : Full Time
Interview Type : Face to Face Interview
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