Customer Relations
Location: Raipur
Qualification: Any graduate
Age: 25 - 35 Years
Experience: 2 Years - 10 Years
Roles and Responsibilities:
1) Pre- Disbursement Activity:
• Handling foot falls at the dealerships and dealership related activities.
• Field Investigating Activity.
• Lead generation through promotional activities conducted by SFL.
• Collection of prospective customer information.
2) Disbursement:
• Processing application for approval.
• Obtaining documents from customers for payment.
• Collection invoice/Insurance and other respective papers.
• Processing the loan documents for payment.
3) Post Disbursement:
• Confirmation of delivery of vehicle finance processed.
• Collection of registration certificate if applicable.
• Collection of insurance policy if applicable.
4) Recovery Management:
• Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5) Customer relations and cross selling:
• Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling opportunities with the customers.
Job Description:
1) Pre- Disbursement Activity:
• Handling foot falls at the dealerships and dealership related activities.
• Field Investigating Activity.
• Lead generation through promotional activities conducted by SFL.
• Collection of prospective customer information.
2) Disbursement:
• Processing application for approval.
• Obtaining documents from customers for payment.
• Collection invoice/Insurance and other respective papers.
• Processing the loan documents for payment.
3) Post Disbursement:
• Confirmation of delivery of vehicle finance processed.
• Collection of registration certificate if applicable.
• Collection of insurance policy if applicable.
4) Recovery Management:
• Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5) Customer relations and cross selling:
• Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling opportunities with the customers.
2 to 4 Years 
Salary not disclosed 
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