Vidyalai jobs - Customer Relations Officer

As the public face of the company, the Customer Relations Officer will be responsible for pitching our product to prospective students/parents, understanding their pain points, devise solutions for them and convert them into happy and satisfied customers, which requires a combination of empathy and tact. Once converted, you would be acting as a relationship manager for them, making sure that they have a good experience on the platform. We have users from all over the world, and you would be working with people from different cultures. The associate will have to develop a deep understanding of the sales process excelling at converting leads and building relationships. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to showcase our offerings in a compelling way.

Responsibilities

• Represent our company’s product, starting with a deep and comprehensive understanding and following with consumer and market research to identify how our solutions meet needs
• Pitch the product to prospective customers through phone and drive conversions
• Meet weekly, monthly, and annual sales quotas through the successful implementation of sales strategies and tactics
• Build relationships with existing customers to ensure exceptional service
• Planning and organizing daily work schedule to manage existing customers and convert new leads
• The job is completely in-office and involves no travel.
• Work timing : 1:00 PM to 10:00 PM

Skills and Qualifications

• Excellent communication skills in English
• Strong interpersonal, problem-solving, presentation, and organizational skills
• Ability to balance persuasion with professionalism
• Leadership and involvement in college clubs, events, co-curricular activities will be a strong plus.
• Male candidates are preferred

Job Location : Cochin, Kerala