Job Summary: Zoobop is seeking an Intelligent, enthusiastic and self-motivated individual that is seeking to work in a startup environment. The candidate will need to oversee the customer & seller support related activities while also coordinating any logistics-related issues. The candidate should have excellent communication skills (in English) and should be solution-oriented.
Key Responsibilities
Customer Support & Relationship Management
Develop strong customer relationships and be responsible to resolve queries of customers through E-mail and Chat within the assigned timeline.
Manage and take ownership of the resolution process for all customer related issues.
Offer to call the customer at their convenience should they have questions that may be better
answered over the phone rather than through chat/email.
Ensure customers- queries/escalations are managed with high accuracy/relevance within the
agreed SLA/TAT.
Operations Management
Responsible for the service delivery operations including coordination with vendors and logistic service providers for customer deliveries
Follow- up with Vendors / Logistics Partners and handling problem resolution
Delivery tracking and invoice coordination with vendors.
Making reports on Excel
Resolve any vendor-related complaints/issues
Required Skills and Experience
3+ years of work experience in customer support roles with at least 1 year of experience in a B2C E-commerce based company
Should have experience in handling logistics/delivery related matters
Effective reading and writing English communication skills.
Required to have good time management skills with attention to detail
Should be conversant with online shopping and e-commerce
Ability to communicate clearly and effectively with customers on Calls, Emails Chat.
Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of
Microsoft Office
Education: Undergraduate degree / diploma
Job Timings
6 Days a week – Monday to Saturday
Timings: 9:30am to 6:30pm
Zoobop is an e-commerce marketplace (for personal care products) with a difference. We strongly believe that the World should be toxic and cruelty free. Zoobop will be launching its services in Jan 2020 as a one stop shop for customers to be able to check, find and buy “green & safe' personal care products. We will have multiple bands (sellers) on our platform offering a wide variety of green products.
Our aim is to become the de facto green standard for conscientious brands & consumers.
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