Job Position :Customer Relationship Executive
Ref. Code :CRE
Functional Area :Customer Relationship Executive
Number of Position :5
Location :Bangalore
Experience :We invite Fresher's and Experienced candidates with good communication skills for below role.
Job Description :
- The CRE is a single point of contact for customers from purchase to possession and registration.
- The CRE will interact with the customers via e-mails, phone calls, personal meetings at site/ office. It is an office-based role however, CRE is expected to visit site frequently for internal meetings / to meet customers
- Clarifying all the queries raised by the customer with regard to the product, financial transactions and legal matters
- Interact with all internal departments for seeking clarification and status on the rules and regulations pertaining to the query
- Support the finance department in payment collections
- Arranging site visits for customers.
- Implementation of the process laid down for dealing with customers, ensuring timely response to all their queries in a transparent manner.