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Customer Relationship Executive

SVR MOTORS
Freshers
Posted on 22 Mar 19
Job DescriptionLast Date 21 May 19
  • JOB DESCRIPTION
KEY PURPOSE:
  • Primary role of an ICRE in a service-marketing role is to increase job inflow into the workshop. There are 3 types of ICRE:
  • ICRE- Appointment booking 
  • ICRE-Service marketing
  • ICRE-Concern resolution 
DUTIES AND RESPONSIBILITIES:
  • Stationed at back office – reporting to CRM.
  • Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.
  • Increase productivity and revenue by doing service marketing activities as per guidelines. 
  • Send service reminders to customers.
  • Call loyal and lost customers for dealership events as per contact calendar. 
  • Conduct customer events / activity at dealership.
  • Sell insurance renewals, offers value added products and accessory package.
  • RM/ SA wise CCCF management. 
  • Provide MIS reports.
  • Assist in event planning for customers.
  • Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.
  • Ensuring PSF call as per city category (7th day / 3rd day).BAND Operational 
SKILLS REQUIREMENT:
  • Good telephone etiquette and persuasive in nature.
  • Should be alert and receptive. 
  • Must be very organized professional. 
  • Good computer skill on MS Excel, Word and Power Point.JD-OCT 2012-34D H R Mealership umanesource anual
EDUCATION:
  • Graduate in any discipline. 
  • Any training in customer care industry with telephone handling skills.
EXPERIENCE:
  • Minimum 2 years of experience in service industry. 
  • Tele- marketing skills for at least 6 months.

Job Type

Interview Type

Face to Face Interview

Company Description

SVR MOTORS:


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