SVR Motors jobs - Customer Relationship Executive

·         Stationed at back office – reporting to CRM.

·         Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.

·         Increase productivity and revenue by doing service marketing activities as per guidelines.

·         Send service reminders to customers.

·         Call loyal and lost customers for dealership events as per contact calendar.

·         Conduct customer events / activity at dealership.

·         Sell insurance renewals, offers value added products and accessory package.

·         RM/ SA wise CCCF management.

·         Provide MIS reports.

·         Assist in event planning for customers.

·         Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.