Customer Relationship Executive

SVR Motors
Experience : 0.5 to 3 Years
Location : Bangalore(Bommanahalli, Sarjapur Road )
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 09 Feb 20

·         Stationed at back office – reporting to CRM.

·         Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.

·         Increase productivity and revenue by doing service marketing activities as per guidelines.

·         Send service reminders to customers.

·         Call loyal and lost customers for dealership events as per contact calendar.

·         Conduct customer events / activity at dealership.

·         Sell insurance renewals, offers value added products and accessory package.

·         RM/ SA wise CCCF management.

·         Provide MIS reports.

·         Assist in event planning for customers.

·         Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.

Ensuring PSF call as per city category (7th day / 3rd day).BAND Operational
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Four Wheeler's  Services Mahindra and Mahindra automobile Company
Job is expired
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