Ø Building and maintaining profitable relationships with key customers.
Ø Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Ø Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Ø Addressing concerns through daily checking of mails for priority requests.
Ø Receiving calls and emails from clients.
Ø Ensuring closure of complaints by proper communication.
Ø Overseeing the relationship with customers handled by the team.
Ø Resolving customer complaints quickly and efficiently.
Ø Meeting with managers in the organization to plan strategically.
Ø Understanding key customer individual needs and addressing these.
Ø Conducting business reviews using CRM programs.
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