Guardianlink.io jobs - Customer Relationship Executive

What are you expected to do in this role?

We are looking for a customer engagement specialist and the purpose of the role is to liaison and bridging the gap between customer and our core team to comprehend and analyze customer requirements/ challenges and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

What to expect from the role

• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time

limits and follow up to ensure the solution

• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage the customer

Expected Skill

• Good communication and presentation skills
• 0-1yr experience in relevant stream
• Any graduate(Preferably Computer Science / IT background)
• Good Analytical skills
• Ability to use Microsoft Office
• Flexible to work in rotational shifts