As a Customer Relationship Executive, you will be responsible for managing and enhancing relationships with customers to ensure their satisfaction and loyalty. Your primary goal will be to address customer concerns, provide solutions to their problems, and promote a positive customer experience. You will serve as the main point of contact between the company and its customers, fostering long-term relationships and promoting customer retention.

Responsibilities:

Building and maintaining profitable relationships with key customers.

Overseeing the relationship with customers handled by your team.

Resolving customer complaints quickly and efficiently.

Keeping customers updated on the latest products in order to increase sales.

Meeting with managers in the organization to plan strategically.

Expanding the customer base by upselling and cross-selling.

Understanding key customer individual needs and addressing these.

Conducting business reviews using CRM programs.

Knowing your competition and strategizing accordingly.