CREDITAS SOLUTIONS jobs - Customer Relationship Executive

Customer Relationship Executive

CREDITAS SOLUTIONS
experience Fresher
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 5
Openings: 100

Job Description

A Credit Counselor is the one who understands the customers’ problem and makes the customer understand about his Credit Report. Provides the customer with the proper solutions depending upon his financial status and willingness, he also acts as a one point of contact to help the customer with end to end resolution regarding credit wellbeing, Also, he guides the customer with regards to how he can maintain his credit worthiness in future. 


Job Responsibilities:

  •  Calling & Counseling the customer and take informed decision with regards to their financial wellbeing. 
  •  Generating & analyzing customer Credit Report and coaching customer on the same. 
  •  Provide email support to clarify customer queries, follow up and reminder calls related to their accounts / portfolio and reminder calls to customers. 
  • Coaching and delivering great customer experience during each interaction. 
  • Record details of enquiries, comment and action taken.
  • Full time calling profile with daily 3 hours of Talk time. 

Requirement:

 

  • Effective & empathetic communication majorly in English & Hindi, with excellent convincing skills.
  • Active listening 
  • Basic Microsoft Skills (Excel + Word + PowerPoint) 
  • Graduate / Masters / PGDM in commerce discipline Key Information 

 
Working Window:10:00 AM to 07:00 PM / 8 hours working excluding one-hour break. 

6 Days working (Second Saturday and Sundays fixed off)


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id562221
Job Category Others
Locality Address Gurgaon-Others
StateHaryana
Country India

About Company

Founded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that leverages Machine Learning and other advanced technologies to present Financial Institutions with an enhanced way to reach and interact with their customers. Driven with a vision to radically transform the Banking sector, Creditas Solutions has been helping its associates expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 6 years now partnering with all the leading Banks in the country. The business has grown profitably to over 200 strong employees. 
We are now India’s best credit counselling company. 
As Creditas looks at the next stage of its business growth, we are looking for a candidate with relentless curiosity and a passion for creating innovative analysis to identify business opportunities.

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