· Achieve daily/weekly sales targets basis the floor average
· Highly skilled in convincing people to create sales from potential leads
· Handle and resolve customer complaints and ensure that they are heard and are engaged with our brand
· Obtain and evaluate all relevant information to handle product and service inquiries
· Provide pricing and delivery information to customers
· Process orders, forms, applications and requests
· Organize workflow to meet customer timeframes and take ownership and accountability
· Direct requests and unresolved issues to the designated resources
· Manage customers' accounts and keep records of customer interactions and transactions along with the details of inquiries, comments, complaints and the action taken
· Communicate, coordinate and work collaboratively with internal departments
· Follow up on customer interactions and provide feedback on the efficiency of the customer service process
· Flexible to work on 6 days roster
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