Designation : Customer Relationship Executive
Experience : 1+ years
Location : Malad West
Need candidates who can handle incoming calls/Emails/Chats
Candidates who has experience in voice process
Female candidates only!
Language Preferred :
1. Gujarati
2. Tamil/Telugu
3. Malayalam
4. Punjabi
Responsibilities:
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Knowing your competition and strategizing accordingly.