Align Info Solutions Pvt Ltd jobs - Customer Relationship Executive

POSITION                    :           CLIENT RELATIONSHIP EXECUTIVE

LOCATION                  :           NOIDA

KEY RESPONSIBILITY AREAS

·         Responsible for managing both inbound and outbound phone calls to manage customer experience.

·         Prompting clients to upgrade their existing packages and to purchase add one.

·         Act as point of contact for complaints and escalate issues further as appropriate.

·         Study competition to innovate sales pitch to retain customers.

·         Rejuvenate attrite relationships and walk the extra mile to engage with customers.

·         Resolve any customer complaints promptly and professionally, commensurate to the policy laid down by the company.

·         Meet personal/customer experience team sales target and call handling quotas.

·         Follow communication procedures, guidelines, and policies. 

SKILLS

·         Familiarity with CRM Systems and Practices.

·         Strong phone contact handling skills and active listening.

·         Excellent communication & presentation skills.

·         Ability to multi-task, prioritize and manage time effectively.