Job title Consumer Relationship Manager Job brief We are looking for a Consumer Relationship Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services, build relationships, drive repeat and improve Long Term Value (LTV) of consumer.
In this role, you should have a strong empathy to understand consumer’s needs, brainstorm ways to fulfil them and be a good communicator.
If you have a strong desire of “Consumer First” or a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us serve, retain and grow our consumers.
Responsibilities 1. Manage our consumer service platforms – Livechat, emails, social media, phone calls 2. Act as point of contact for complaints and escalate issues as appropriate with the rest of the team 3. Reach out to existing customers to understand their experience with the product and how we can serve them better 4. Brainstorm creative ways to serve consumers better 5. Engage with our Customer marketing team to brainstorm ideas (e.g., email marketing campaigns and other engagement tactics)
Requirements: 1. A desire to work in a fast-growing startup, self-starter problem-solving attitude 2. A Customer-oriented attitude 3. Excellent communication and negotiation skills 4. Ability to work with a team 5. Proven experience as a Client Relations Manager or Relationship manager or Background in Customer service 6. BSc/BA In Business Administration, Marketing Or A Related Field
Interview Type : Face to Face Interview, Telephonic Interview
About &Me &Me is a Women’s health brand with a mission to empower women with health by solving for her unique functional needs. &Me’s current portfolio includes 5 Women's health drinks, including India's 1st range of PMS drinks, which helps women during pre menstrual symptoms of bloating, cramps & mood swings. The first-ever PCOS/PCOD drink aimed at hormonal balance, and our beauty range focusing on healthy hair and skin from within.