· Building and maintaining profitable relationships with key customers.
· Overseeing the relationship with customers handled by your team.
· Resolving customer complaints quickly and efficiently.
· Keeping customers updated on the latest products in order to increase sales.
· Meeting with managers in the organization to plan strategically.
· Expanding the customer base by upselling and cross-selling.
· Understanding key customer individual needs and addressing these.
· Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.· A minimum of 2 years’ experience.
· Excellent interpersonal and communication skills.
· Proficient in all Microsoft applications.
· Superior product knowledge.
· A team player with leadership skills.
· Maintain a positive attitude focused on customer satisfaction.
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