• Handling inbound calls, outbound calls, emails, and chats
• Strong knowledge of banking products
• Managing & sourcing credit card/personal loan customers
• Deepening relationships with existing customer base of bank customers
• Should be thorough with the application process and eligibility
• Should be able to provide customers with detailed information on products, services & offers
• Ability to handle all customer queries and complaints and resolved with in TAT.
• Ability to up-sell a credit product to other banking product customers
• Responsible to work upon undelivered cases and escalate wherever necessary.
• Retaining the customer’s by providing information on banking channels and benefits.
• Handling escalation cases and resolve customer query by coordinating with product and operations team.
• Ability to build rapport in diverse workforce in a multicultural setting. Competencies and Skills Required