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Votiko jobs - Customer Relationship Manager

Customer Relationship Manager

Votiko
location
Hyderabad, Delhi, Gurgaon
experience Fresher
salary 15,000 - 30,000 Per Month
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 3 Years ago
Applications:
Openings: 12

Job Description

We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. 
You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.

Responsibilities:-
- Work closely with the team, motivating and coaching them
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary.
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction 

Team management experience:-
- Coaching and communication skills
- Minimum of 1 years’ experience within a contact center environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people
-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individua
l- Creative thinking.

Job Particulars

Role  BPO / Customer care
Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Telephonic Interview
Employment Type Full Time
Job Id 780023
Job Category Diploma , Tech Support , Work from Home
Locality Address Alaknanda , Defence Colony , Gurgaon-Others, S D Road , Hyderabad-Others
State Telangana, Delhi, Haryana
Country India

About Company

Votiko
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