Customer Relationship Manager jobs in Hyderabad at Eventdex

Job title : Customer Service Representative
Location: Hyderabad
Fulltime Permanent
We are looking for someone who can work 9pm Evening ist to 6am morning ist
Monday to Friday.
Salary as per industry fresher’s welcome however flexible with night shift.
Please call at (033-4006-8153 After 6pm )

Job Description:

Customer Service Representative Job Responsibilitises:
Serves customers by providing product and service information; resolving product and service problems.
Ability to remain professional and courteous with customers at all time
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Eventdex is a leading cloud based self service event management software and our primary goal is to make event planning and execution a little, simpler!! We offer powerful, easy to use yet affordable software solutions to event planners across the globe to simplify the different event planning and execution stages and get better ROI for all the stakeholders. Here is the software suite and how it “app-ifies” your events Boothleads- Lead retrieval app Registration- Online/Onsite registration 360° Event App- Attendee schedules, Push Notification, Gamification etc Matchleads- Matchmaking app for events ScanAttendee- Onsite checkin app for checkins and badge printing FindMyLeads- App with iBeacon to let you find leads at events It might be a conference or an exhibition, a seminar or a tradeshow. You might be an event planner at a corporate or a third party planner managing it for your association client. Give us a shout no matter the kind of event it is as at the end of the day you want a fantastic event in a limited budget. We are also certified by National Minority Supplier Development Council as experts to cater the Diversity segment. 'You manage the event, we help you give an experience' Contact us if you want to know more or schedule a free demo here: http://bit.ly/2NLZcNj

WebsiteIndustryComputer SoftwareCompany size11-50 employeesHeadquartersMorganville, New JerseyTypePrivately HeldFounded2016SpecialtiesEvent Management Platform, Event Ticketing app, Mobile Applications, Tradeshow/Exhibition Management, Lead Retrieval app, Onsite Event Management Software, Post Event Analytics, Events, Event Registration App, Trade show management app, Event apps, Event registration software, Event management software, Trade show management software, Event softwares, Business matchmaking software, Qr code generator app, Barcode generator app, corporate events, Matchleads, Event ticketing software, Lead Retrieval software, Event live polling, Event planning software, Event planning tools, Event tools, ScanAttendee App, Lead Scanning App, Lead Generation App, Badge Scanning App, Badge Scanning, and Lead Scanner