ROgens International jobs - Customer Relationship Manager

Forwarding on reactive calls to shift engineers.
Issue job cards.
Inputting weekly time sheets from engineers.
Answering queries from the residents.
Generating Performance reports to present to the GM – Estate on Monthly basis.
Maintaining the ongoing works schedule.
Filing of paperwork.
Taking/Producing Minutes of Weekly and Monthly Meetings.
Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
Notify the Safety & Security Head/Officer and Manager – Technical on site at the time of all Emergency Calls.
Communicating courteously with residents by telephone, email or face to face.
Investigating and solving residents' problems.
Handling residents’ complaints or any crises, such as security issues.
Make customers aware of non-accessibility and under construction unit.
Carry out receiving feedback from residents on a regular basis.
Keeping accurate records of discussions or correspondence with residents.
Developing feedback or complaints procedures for residents to use.
Inform Housekeeping Executive in case of any untidiness found.
Inform Security and Help Desk in case of any untoward incident.
Perform all work as assigned by the GM – Estate & Manager – Technical as deemed necessary to maintain and operate the Property at an optimum level.