Responsibilities:

Developing and implementing strategies for building and maintaining strong relationships with customers

Understanding customer needs, preferences, and feedback to tailor services and enhance satisfaction

Acting as the main point of contact for customer inquiries and resolving issues to ensure a positive customer experience

Collaborating with sales, marketing, and support teams to ensure a cohesive customer journey

Monitoring customer account activity to identify trends, opportunities, and areas for improvement

Providing personalized communication to customers, including follow-ups, updates, and announcements

Creating and maintaining comprehensive customer profiles to support targeted marketing and service delivery

Facilitating customer success by guiding them through product features and benefits

Conducting regular business reviews to evaluate customer satisfaction and address any concerns

Training and leading customer service teams to deliver high-quality support and build customer loyalty

Negotiating contracts and renewal terms to secure long-term customer commitment and revenue

Utilizing CRM systems to manage customer interactions, document service issues, and track performance metrics

Pune

Delhi

Chennai

Ahmedabad

Kolkata

Mumbai

Noida

Shree Financial Securities jobs - Customer Relationship Manager

Customer Relationship Manager