Customer Relationship Manager

Infoideal areer zone
Experience : Freshers
Education : BA, B.Com
Location : Kolkata
Per Month: Rs. 10,000 - Rs. 12,000
Posted on 14 Jan 20
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Job DescriptionLast Date 14 Mar 20

For the post of customer relationship manager.

Job responsibility of CRM:

·        Query updating

·        Handover of Lead & Schedule

·        Reconfirmation of Meeting

·        Sales Team Visit Report

·        Meeting schedule

·        Take over of Lead Date from Sales Team

·        Customer feedback of Meeting

·        Costing

·        Quotation

·        Meeting Schedule for Quotation submission

·        First follow-up / confirmation

·        Follow up of Quotation

·        Handover of Order Confirmation from Sales

·        W/o Generation & Distribution

·        Customer / Site Coordination

·        Dispatch

·        Erection Team / Site Coordination

·        Closure Meeting with Customer

·        Payment follow-up

·        Receiving Complaint Call

·        Payment Confirmation

·        Team Scheduling - Out bound / In bound

·        Team Handling

·        Customer feedback & closure

·        Profiling of Prospective - Sales

Skill sets Required

  • Any prior experience in customer dealings will be valuable
  • Must be comfortable with Excel
  • Excellent communication skills
    • Communication should be clear & crisp
    • Must be comfortable with talking to customers over the phone
    • Must have excellent command over Hindi and/or Bengali
    • Must be comfortable writing mails
  • A proactive attitude, with the ability to use initiative & willingness to learn
    • Candidate will have to go through a thorough training program - should have the zeal to learn
  • Excellent organizational skills
  • The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
  • Flexibility
  • Effective team working skills
  • Resilience, to enable you to deal with problems and constructive criticism

Minimum Educational qualification: Graduate.

Salary : 10K-14K (Negotiable for suitable person)

* interview going on

Very urgent

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
A Complete job and staffing solution ! Ideal Career zone (Ideal Job for Perfect People) (Ideal people for perfect company/concerned) ABOUTUS … In 1st September 2006 We Ideal career Zone is a professionally managed placement consultancy firm with network in West Bengal. We are recognized & reputed as one of the leading manpower sources providing recruitment consultancy services in Kolkata and out of Kolkata. Ideal career Zone is a young, vibrant and focused HR consulting firm, providing better options at all levels in its domain. It has shown great commitment and professionalism in rendering its services to its various clients and understands how important matching employment skills and personality to the business needs and culture of an organization is, for both candidate and client. We aim at delivering innovative solutions to companies looking for cost effective quality Staffing services with a quick turnaround time. We are committed to offer our clients lower cost, lower risk and higher quality HR/Manpower solutions. PROVIDING REQUISITE MANPOWER TO INDUSTRY VERTICALS We are established in the field of recruitment as successful manpower providers since many years, till this year we have successfully catered & provided requisite manpower to various industries in West Bengal. We have provided our recruitment consultancy services to the critical core industries i.e. Back office operation, Administration, Real estate, Retail, Sales, Automobile, FMCG, FMCD, Pharma, Manufacturing, Steel, Iron, Power, Tours & Travelism, Cement etc…... Our client base covers large and medium sized companies spanning across several domains and verticals Ideal career Zone is keenly aware of the ever-changing needs of our customers and the importance of building solid, lasting partnerships. We deliver a competitive advantage to our business partners by locating and attracting key professionals. We see our clients as equal partners in a win-win situation. We are committed to our clients and believe that our job is not done until the client is delighted. We passionately believe in Customer Acquisition and Retention. We assure high level of customer satisfaction by providing our customer with the right fit due to our commitment and detailed knowledge of recruiting across all industry verticals. Our differentiating value is our combination of speed, cost and quality. We help you get your staffing requirements met in a faster, economical and reliable manner.. We have staffing solutions for all needs which can range from an individual who can fill a gap in an ongoing project or to a full-fledged project team. Our staffing services aim at easing your deadline crunch, boost your productivity and lower your cost. We offer a wide spectrum of HR services: SERVICES OFFERED : * Recruitment Consultancy Service * Staffing Solutions * HR Consultancy * Payroll Processing * Employee Verification Our team of professionals have years of experience in the industry and in their respective fields, thereby ensuring delivery of best-in-class professionals in all the phases of operations. We have a team of qualified recruiters, all having done specialization in HR and real time experience in the field of recruitment. Our expertise ranges from Recruitment Management Systems, HR Strategy, Counseling, and Appraisal systems and so on. In essence, we help you build a competitive advantage by finding the very best employees. RECRUITMENT AND STAFFING SOLUTIONS: Ideal career Zone is committed to establish and maintain a positive difference to your staffing needs. We do this by ever aging our very best in talent, tools, and processes. We are in the business of effectively understanding your manpower requirements, procuring the candidate with the desired profile and building trusting relationships. With our industry expertise, we understand that companies today require more than a skilled candidate; they look for employees who are productive, exhibit a positive attitude and have the ability to become a valued member of their organization. Note : - We provide manpower from GRASS ROOT (CLASS X PASS) TO SENIOR MANAGERIAL ENGINEER LEVEL BOTH FRESHER & EXPERIENCED ALL KINDS OF PROFILES 
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