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Eurospin jobs - Customer Relationship Manager

Customer Relationship Manager

Eurospin
location
Mumbai
experience 3 to 4 Years
salary 15,000 - 25,000 Per Month
qualification
12th Pass (HSE)
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Job is expired
Posted: 5 Years ago
Views: 1
Applications: 0
Openings: 1

Job Description

  • Preferred Female Candidate living in Thane-with at least 3-6 years’ experience in customer communications.
Job Responsibilities:   
  • Receive Phone calls, and record pick-up Delivery Requirement.
  • Check Email frequently to see if any online booking by Customer and record pick-up Delivery Requirement.
  • As per above 1 &2 plan for service and communicate to customer accordingly.
  • Be very friendly with Customer & by all the means of Communications including Whats app, sms, phone, keeping our rights of Payments and discounts unaffected.
  • Co-ordinate with company Supervisor- for ready orders to be planned for Delivery
  • Make the Pick-up and Delivery Plan (P&D Plan) in understanding with P & D team members.
  • Upon Receipt of garments, Enter into System and tag it in Presence of Shop supervisor.
  • Any Problem in the first inspection before tagging should consult with DC & L Expert to communicate to Customer. Mention in the pink receipt Acceptance or Rejection by Customer.
  • Inform customer the tentative Pickup and delivery time, then P&D team will call before reaching customer Place.
  • Always keep tracking of Van, for communication and efficient time utilization of team and Van.
  • Generate Daily system Reports for tracking.
  • Once Items has been Delivered, Collect the Amount from P&D team at the end of Day, make entry into System and settle accounts with P&D teams. 

Job Particulars

Role BPO / Customer care
Education12th Pass (HSE)
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id66781
Job Category Tech Support
StateMaharashtra
Country India

About Company

We have redefined Laundry and Dry cleaning services in Thane & Mulund. We use advanced technology for Laundry and Dry cleaning to enhance and maintain beauty of your garments
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