Job Responsibilities-
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Attend calls to provide information related to insurance policies and inform about any modifications in the policy to prospective as well as current clients .
• Keep the customers well-informed and satisfied every time.
• Maintain strong customer relationships.
• Suggest improvements in packaging, products, service, shipping, procedures, or billing methods to avoid future problems.
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Understanding key customer individual needs and addressing these.
• Knowing your competition and strategizing accordingly.