Customer Relationship Manager jobs in Mumbai at The Indian Ethnic Co.

A customer relationship manager should have the following skills:

Extremely good command over English, both written and spoken , and Hindi, spoken

Will be the face of our brand

Connect with customers over email, calls, WhatsApp to resolve issues, manage queries and provide order related support.

Working alongside our operations team to resolve customer concerns and be the flag bearer of The Indian Ethnic co.
-------------The Indian Ethnic Co. is a fresh e commerce brand selling handcrafted Indian clothing in Mumbai.

THE INDIAN ETHNIC CO. seeks to bring to you the timeless culture of the Indian handmade clothing. Our aim is to display and make accessible our rich,vivid and timeless collection of the Indian handloom and handicrafts from the hinterlands of India.

Our brand is co-founded by the mother-daughter duo Hetal Desai (Chief Creative Designer) & Lekhinee Desai (sales & marketing),both ardent handloom lovers!

While both have no formal degree in fashion (Lekhinee is a profession Odissi dancer & MBA, Marketing from NMIMS,Mumbai and Hetal has done her Masters in Home Science from MS University, Baroda),it's only their pure love and passion for Indian handloom and handicrafts that has led them start this venture about 2 years ago. We are a small brand working our of our home in Santacruz west but are proud that we have been able to touch the lives of many artisans(big & small) by connecting them through our designs with our Instagram and Facebook family of 200k in just 2 years.

Our attempt is to showcase traditional yet contemporary designs using natural dyed, handwoven fabrics. Over the 2 years we have worked with not only master artisans like Sufiyan Khatri, Abdul Jabbar Khatri to name a few but also supported small scale artisans in our endeavour to further our brand and also uplift the community that we work along with.