The Job Involves:
1. Convert inquiries into sales by answering inbound telephone calls.
2. Understanding multiple products and processes
3. Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Roles & Responsibility:
· Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
· Processing each call / mail / chat in accordance with IL standards.
· Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
· Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
· Ability to understand and handle irate customers
· Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
· Maintain Superior quality service by following organization standards.
Required :
1. Any Graduate passed full time
2. Typing speed of 30 to 40 wpm
3. Minimum 1-3 years of relevant experience of Collection / Tele sales or fresher
4. Selling to Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence.
5. Strong computer knowledge and technical skills
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.