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Customer Relationship Officer

Bhatnagaradvisors
Experience : Freshers
Location : Delhi(Alaknanda , Anand Vihar , Aurobindo Marg , Bhikaji Cama Place , Chanakyapuri ), Gurgaon, Lucknow
Per Month: Rs. 12,000 - Rs. 18,000
Posted on 22 Oct 20
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Job DescriptionLast Date 21 Dec 20
This is a unique opportunity to work in the areas of Customer experience as well as Sales The role exists:

·         To create excellence in every customer moment& win them over as “friends for life”

·         Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes

·         Deliver defect free resolutions with speed and honestyAND explore life enriching experiences to GROW products and services for our friends and their families

Deliverables (key responsibilities)
Customer Service

Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Generate Sales leads 

·         Responsible for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP, WYNK, Airtel TV etc for new & existing Airtel customers

·         Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly

Compliance

·         Ensure compliance with policies and procedures& expected code of conduct

·         Ensure completion of store operational requirements

Demonstrate (Key competencies)
-          Persuasive Communication Skills

-          Service & Sales orientation

-          Digital Savvy

-          Analytical Thinking

-          Empathy

Skills Required
-          Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers
-          Should be able to manage sales, service & operations at the same time
-          Ability to connect, provide innovative solutions, and create an environment where all can succeed
-          Must be digital savvy, comfortable in handling customer journey on digital stores
Educational Level Must have:
Graduation is a must
MBA (Preferred)
Working Experience
Must have: Minimum 1-2 years of Retail experience
  • Customer Relationship Officer
  • Experience : Freshers
  • Per Month : Rs. 12,000 - Rs. 18,000
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Bhatnagaradvisors
Apply now
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