Customer Relationship Officer

HGS
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Mysore
Monthly Salary : Rs. 12,000 - Rs. 15,000
Posted on 07 Jun 19
Job DescriptionLast Date 31 Jul 19

  • HGS is hiring for E commerce 
  • Opportunity to work in leading E commerce web Site

  • Opportunity to earn.
  • Office Work – No Sales / No Targets & No Field Job

  • Customer Relationship Officer (E Commerce) are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. 
  • Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Responsibilities:

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Skills and Abilities:

  • Basic Telephone Etiquettes and basic computer skills 
  • Ability to write, read and speak English to suit business need
  • Agent should be able to communicate in English, Kannada
  • Regional language proficiency as required
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive

Job Summary

  • Job Type: Full Time
  • Job Role: Customer Service /Voice and Non Voice
  • Job Category: Puc/Diploma/ITI/BBM/BCom/BCA/BBA/MBA/MCom
  • Hiring Process: Face to Face Interview
  • Who can apply: Fresher’s / Experience

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HINDHUJA GOBAL SOLUTIONS 
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