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Customer Relationship Officer

Mahindra Retail Pvt Ltd
0 to 3 Years
Hyderabad(Banjara Hills ...), Delhi(East of Kailash ), Jammu, Bangalore(Banaswadi ...), Hubli, Mangalore, Chennai(Vadapalani )
10,000 - 15,000 Per Month
Job is expired
Posted on 28 Dec 18
Job DescriptionLast Date 19 Jan 19

Achieve category targets.

üUse knowledge of promotion schemes, discount offers, special initiatives etcto generate sales. .

üIdentify the slow moving and fast moving items in allotted category.  

üRelate the product benefits to the need of the customers.

üGive suggestions and guidance on product selection to customers.

üHonor commitments made to the customers (product availability, exchanges, discounts, visiting customer premises for Delivery/installation etc) by abiding to the set processes and timelines.

üHandle or escalate issues pertaining to the customer with a sense of urgency keeping in mind the set processes.

üGauge inputs from customers on what other products would they like to have and give recommendations.

üCoordinate with housekeeping to keep the store neat and clean.

üDisplay themes and arrangement of products/ as directed by higher ups.

üRecover and replenish merchandise on shelves.

üSecure merchandise within the store and be on the lookout for shrinkages. 

üAttach price and security tags in all items keeping in mind the ongoing promotional offers.

üDo weekly global count of stocks.


Industry
Retailing

Job Type

Interview Type

Walk - In, Face to Face Interview, Telephonic Interview

Functional Area
Fashion / Garments / Merchandising
Company Description

Mahindra Retail is part of the US $17.8 Billion multinational Mahindra Group. In order to serve its customers better, Mahindra Retail has become the largest master franchisee for FirstCry.com.

Together they aim to combine the online prowess of FirstCry.com with the magnitude of MRPL’s brick and mortar stores, thereby becoming the biggest retail player in the mother and child care segment.

MRPL controls the operations of over 80 stores in over 40 cities with a combined store footprint of over 2 lac square feet.

Mahindra Retail aims to make your journey of parenthoodeasier through being your beloved
destination for all maternity and child care needs.Mahindra Retail offers a workplace where people flourish. It provides a sustained learning environment and a strong leadership culture. It invests in educating its employees and giving them adequate training from time to time, to sharpen their skills. Its flat organizational structure allows for close interaction with the senior management team. 

Mahindra Retail strives to make the shopping experience seamless for its  customers. All product offerings in its portfolio are available both at your neighborhood brick-and-mortar store, as well as at the click of a button on Firstcry.com.

Thus, with easy payment options, fast delivery and a reliable service, it seeks to cater to the need of both conventional offline shoppers, as well as the new generation of fast-track, tech-savvy decision makers.

 


TeamLease