Customer Representative
0-3 Years experience
GM019
Location: Delhi NCR, Mumbai, Pune, Bengaluru, Hyderabad, Jaipur, Chennai, Chandigarh, Ahmedabad
Roles and Responsibility:
- Scheduling and Arranging appointment with the customers/clients (Retail & B2B)
- Reception and Job Order creation
- Co-ordinate between the customer & garage
- Check repairs and execution of ongoing work with garages
- Quality control and preparation for vehicle delivery
- Vehicle on time delivery and billing to customer
- Planning of Existing and new customer acquisition planning to improve market share and improve overall customer satisfaction
- Customer Satisfaction and Complaint Management
- Process implementation for cost control
Requirements:
- 0-3 years of experience in after sales service
- Degree/Diploma in Automobile Engineering
- Good communication skills
- Knowledge of Automobile Service Industry
- Experience of handling at least 30-35 cars at one time