Customer Representative

GoMechanic
Experience : 1 to 2 Years
Education : Any Graduate, Diploma
Location : Pune
Posted on 04 Sep 19
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Job DescriptionLast Date 03 Nov 19
Customer Representative

GM019

Experience: 1-2 Years experience

Location: Delhi NCR, Mumbai, Pune, Bengaluru, Hyderabad

Roles and Responsibility:
  • Scheduling and Arranging appointment with the customers/clients (Retail & B2B)
  • Reception and Job Order creation
  • Co-ordinate between the customer & garage
  • Check repairs and execution of ongoing work with garages
  • Quality control and preparation for vehicle delivery
  • Vehicle on time delivery and billing to customer
  • Planning of Existing and new customer acquisition planning to improve market share and improve overall customer satisfaction
  • Customer Satisfaction and Complaint Management
  • Process implementation for cost control

Requirements:
  • 1-2 years of experience in after sales service
  • Degree/Diploma in Automobile Engineering
  • Good communication skills
  • Knowledge of Automobile Service Industry
  • Experience of handling at least 30-35 cars at one time
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
GoMechanic aims to be the best of both worlds - Reliable and Cost-effective Car Services. A brainchild of two IIM-A graduates; Kushal Karwa and Amit Bhasin, GoMechanic is a network of technology-enabled car service centres, offering a seamless car service experience at the convenience of a tap. With our highly skilled technicians, manufacturer recommended procedures and the promise of genuine spare parts we are your best bet.
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