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Customer Retention Executive

InSnap Technologies
Freshers
20,000 - 45,000 Per Month
Posted on 06 Dec 18
Job DescriptionLast Date 04 Feb 19
  • Manages all customer retention activities.
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
  • Strategic planning and execution of all CRM & loyalty campaigns to deliver against customer service and retention.
  • Maintains industry relationships and develops budgets and controls costs
  • Responsible for leading a team of retention members
  • Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
  • Increase customer engagement
  • Identify opportunities to grow the database; in valuable customer segments
  • Map customer journey
  • Support in Business Development
  • Performs other job-related duties and responsibilities as may be assigned from time-to-time.
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description

Founded in 2003 as Harvest Consultancy Services Pvt. Ltd, re-branded to Harvest Infotech Pvt. Ltd is a privately held global software development and technical service provider company that operates from Bangalore (headquarter). Our company continues to maintain its corporate role with a similar approach as its predecessor.


Harvest Infotech is a highly process driven organization with broad experience of working with a wide range of companies. The young and energetic team of Harvest Infotech consists of highly skilled and experienced professionals ranging from project managers, testers, programmers, coders, and developers. We work towards providing Innovative Academic Management Solutions & Medical Imaging Solutions that are aimed at bringing about major breakthroughs in the respective industries. Our unerring dedication to quality and solid learning to stay abreast of the latest technologies enables us to consistently deliver customer delight.


We focus on your aim, your budget and your victory. Whether you are interested in Medical Imaging Solutions, Academics Management Solutions, or other Technological Services, We Have The Talent You Need To Grow Your Business Exponentially!


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