Customer Retention Executive jobs in Bangalore at InSnap Technologies

Manages all customer retention activities.
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
Strategic planning and execution of all CRM & loyalty campaigns to deliver against customer service and retention.
Maintains industry relationships and develops budgets and controls costs
Responsible for leading a team of retention members
Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
Increase customer engagement
Identify opportunities to grow the database; in valuable customer segments
Map customer journey
Support in Business Development
Performs other job-related duties and responsibilities as may be assigned from time-to-time.

Founded in 2003 as Harvest Consultancy Services Pvt. Ltd, re-branded to Harvest Infotech Pvt. Ltd is a privately held global software development and technical service provider company that operates from Bangalore (headquarter). Our company continues to maintain its corporate role with a similar approach as its predecessor.

Harvest Infotech is a highly process driven organization with broad experience of working with a wide range of companies. The young and energetic team of Harvest Infotech consists of highly skilled and experienced professionals ranging from project managers, testers, programmers, coders, and developers. We work towards providing Innovative Academic Management Solutions & Medical Imaging Solutions that are aimed at bringing about major breakthroughs in the respective industries. Our unerring dedication to quality and solid learning to stay abreast of the latest technologies enables us to consistently deliver customer delight.

We focus on your aim, your budget and your victory. Whether you are interested in Medical Imaging Solutions, Academics Management Solutions, or other Technological Services, We Have The Talent You Need To Grow Your Business Exponentially!