Ever Assist Financial Services Pvt. Ltd. jobs - Customer Sales Representative

Looking for Sales representative for calling sales profile (Tele caller) with good communication skills, having experience between 0.6 M to 5 years, having knowledge of loan selling, debt/loan settlement , credit ratings, CIBIL ratings, financial product sellings etc.  

Key Responsibilities:

• Responsible for making outbound calls and regular follow up on leads assigned.

• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right solution to the Customers.

• Selling debt settlement product over the phone and achieve the targeted sales numbers & value, set quality parameters.

• Explaining the product features in detail, it's benefits to customers to ensure customer onboarding.

• Understand the Customer requirements, encourage them to avail our services.

• Address all the issues / grievances of customers and provide the right customer experience.

• Capture the insights from customer interactions and share it with the internal team.

• Strictly adhere to the process requirements.

Skill and Competencies required:• Business Knowledge Process Knowledge

• Product Knowledge

• Customer Orientation

• Language skills English & Regional languages like Kannada, Marathi, Oriya, Bengali etc.

• Telemarketing / Selling Skills

• Basic computer skills – MS Excel, Word

Behavioral Skills required:

• Values – Integrity / Honesty / Respect

• Communication – Oral & Written skills / Listening

• Executive Presence

• Business / Telephone Etiquette

• Influencing Skills

• Empathy

• Self-driven / Initiative

• Ability to manage stress

• Willingness to learn