Customer Serv Ops Associate jobs in India at Ceequence Technologies

Job Qualifications

Graduate in any stream through a Full-Time course, with experience of 3-4 years.

Ability to understand business direction and map these into process requirements and solutions.
Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc.
Excellent verbal/written Communication Skills.
Requires previous experience of working on an ERP platform (preferably Oracle Order Management)
Know how of Order Life Cycle.
Good Analytical Skills to understand customers' requirements and translate into Order Requirements
Having a Good Problem-Solving approach and ability to think independently towards improvement of the Processes working on.
Typing Speed of 35-40 WPM
Should be open to work in evening/night shifts.

Job Description

The candidate is required to support Americas Contact Center for the Order Booking process for the channel partners/end customers of the organization. His/Her primary responsibility areas would comprise the following:

Required to complete the Sales Order Booking against the requests from end customers for Keysight Products as per the defined business SLAs on timeliness and accuracy.
Support the Channel Sales for stocking order requests for the channel partners.
Check the configuration of the products in Oracle as per the customer needs.
Would need to work extensively on Siebel, Oracle and Sales Force applications along with other internal applications for completing the Order Booking process.
Carry out critical thinking and take calls on certain orders where the requests are complex of nature and have to be processed with utmost care and diligence.
Process purchase orders and quotations for the customers interested in buying Keysight's products.
Interact with business partners in professional and responsive manner.
Responsible for meeting service level commitments through data collection and root cause analysis.
Provide innovative solutions to complex process problems. Understand stated & implied needs, work with Business Partners to provide robust and scalable solutions.
Would play an important part of the documentation of the process updates.

Job Function Customer Service

Shift

Night Job

Schedule

Full Time (F)

Travel Required

None

Duration (Temp Positions Only)

Not Applicable