Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analysing customer needs
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Resolve customer complaints via phone, email, mail or social media
Founded in year 2010, we moved to online training from corporate training in 2017 with a mission to ensure quality online education.
At Cloudologic we teach and consult on various cloud technologies. Be it Microsoft, AWS, Google cloud or any other cloud platform.
