Cloudologic jobs - Customer Service/Admin Assistant

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analysing customer needs

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Resolve customer complaints via phone, email, mail or social media