Webhelp jobs - Customer Service Advisor

Are you passionate about customer service? Do you have the ability to multi-task and work on own initiative? We are looking for the next generation of multi-skilled Customer Service Advisors to join our team providing amazing customer experiences on an exciting campaign in Gurgaon.

This is your opportunity to join a highly innovative team where individual and team effort is recognised. You will be provided with extensive training on market leading products and have access to personal development programmes and mentoring to fully develop your skills to grow your career at Webhelp.

Responsibilities

• Handling incoming B2C requests via calls, messaging, SMS and chat
• Logging call details onto case management systems and providing responses to customers and resolutions in line with SLAs
• Maintaining knowledge and expertise associated with applications
• Progressing and closing service requests to a satisfactory conclusion on call management system
• Proactively updating customers with status or queries and progress of resolutions
• Monitoring and progressing all open queries in queue
• Escalating potential service issues
• Ensuring contractual SLAs is maintained
• Responding to and acting on assigned tasks
• Achieving an excellent customer satisfaction level

Requirements

• Proficiency in English compulsory at near native level - verbal and written skills
• Good communication, team skills, flexibility and stress resistance
• Excellent customer care skills, knowledge and awareness
• Strong IT knowledge - Windows and Mac environment literate
• Minimum 12 months’ customer service environment, preferably technical support environment
• Ability to implement and manage changes in processes
• Responsible with ability to work within a team and independently

What we offer

• Attractive compensation package
• Free cabs, both home pick-up and drop-off (Yes, you read that right!)
• Medical benefits
• Rewards and recognition all year round
• State of the art facilities including cafeteria, indoor games and other recreation activities