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Home>Jobs>India >Gurgaon >Customer Service Advisor

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Customer Service Advisor

Webhelp

Experience : 0 to 3 Years

Education : M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Phd, Diploma, B.Com, BFA, MCA

Location : Gurgaon

Job Role : BPO / Customer care

Posted on 05 Jul 20

Job is expired

Job DescriptionLast Date 02 Sep 20

Are you passionate about customer service? Do you have the ability to multi-task and work on own initiative? We are looking for the next generation of multi-skilled Customer Service Advisors to join our team providing amazing customer experiences on an exciting campaign in Gurgaon

This is your opportunity to join a highly innovative team where individual and team effort is recognised You will be provided with extensive training on market leading products and have access to personal development programmes and mentoring to fully develop your skills to grow your career at Webhelp

Responsibilities

Handling incoming B2C requests via calls, messaging, SMS and chat
Logging call details onto case management systems and providing responses to customers and resolutions in line with SLAs
Maintaining knowledge and expertise associated with applications
Progressing and closing service requests to a satisfactory conclusion on call management system
Proactively updating customers with status or queries and progress of resolutions
Monitoring and progressing all open queries in queue
Escalating potential service issues
Ensuring contractual SLAs is maintained
Responding to and acting on assigned tasks
Achieving an excellent customer satisfaction level

Requirements

Proficiency in English compulsory at near native level - verbal and written skills
Good communication, team skills, flexibility and stress resistance
Excellent customer care skills, knowledge and awareness
Strong IT knowledge - Windows and Mac environment literate
Minimum 12 months’ customer service environment, preferably technical support environment
Ability to implement and manage changes in processes
Responsible with ability to work within a team and independently

What we offer

Attractive compensation package
Free cabs, both home pick-up and drop-off (Yes, you read that right!)
Medical benefits
Rewards and recognition all year round
State of the art facilities including cafeteria, indoor games and other recreation activities

Job Type : Full Time

Interview Type : Face to Face Interview

Company Description

Webhelp

Job is expired

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