ORACLE jobs - Customer Service Analyst Support

As a member of the Support organization your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving postsales nontechnical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues In this role your primary focus will be to deliver postsales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs You will be responsible for fielding and resolving postsales nontechnical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services As a primary point of contact for customers you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management You will also provide guidance and resolution on a wide range of technical and nontechnical customer issues Resolution is primarily provided in real time with follow up for more complex matters Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials Oracle Service ITS Imaging GSR the World Wide Web internal knowledgebase MSOffice tools and our Electronic Support Service Offerings In addition you will need to understand the use of operating systems hardware environments software networking Oracle products and how they all interrelate in a customer environment Bachelors degree and prior related experience an ideal candidate will have excellent communication skills will have shown prior abilities to be an effective team player and will demonstrate commitment to ensuring customer success