TitleCustomer Service Assistant
CategoriesGround Staff
Salary Rs18000-25000LocationDelhi, Jaipur, Udaipur, Jodhpur, Amritsar, Lucknow, Dehradun, Varanasi, Srinagar, Chandigarh
Job InformationEligibility Criteria:
- Age – Below 30 years
- Education – Graduation from a recognized university
- Should be willing to work in shifts
- Well groomed
- Fresher or 1 to 2 years of experience in similar industry
Job Profile
- Provide efficient guest service and optimize revenue.
- Perform various customer service functions at the airport (check- in / boarding gate and ramp)
- Perform allocation assigned as per the roster.
- Check status of all flights including catering uplift and adjust as required.
- Handle special situations and conditions. eg. – Flight disruption / cancellation / overbooking.
- Carry-out the upgrades according to the guidelines in respect of overbooking.
- Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.
- Ensure safe / efficient operation of all activities at the Airport.
- Ensure all ground handling activities are conducted as per Airline standards and policies.