FIS jobs - Customer Service Associate II

Customer Service Associate II

FIS
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Job Description


Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


About the team

The Green Dot Corporation is an American financial technology and bank holding company founded in 1999 & headquartered in Pasadena, California. It is the world's largest prepaid debit card company by market capitalization. Green Dot is also a payments platform company and is the technology platform used by Apple Pay Cash, Uber, and Intuit. Services offered by Green Dot include – Branded Cards, Cash Solutions, Payments, Payroll Services & Tax preparation. At FIS we’ll be providing Customer Support to Green Dot card holders via various channels like Calls, Chat & Email. The customer support queries may include funds not loading, transaction not going through, refunds, cashback rewards, online account sign-in etc.

 

What you will be doing

  • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems
  • Provide customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department
  • Processes a high volume of customer inquiries of Green Dot products and services and resolves a targeted percentage of those inquiries
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time
  • May provide guidance and/or mentoring to less experienced associates

 

What you bring

  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment
  • Ready to work in rotational shifts (24x7)

 

 

What we offer you

  • A fantastic range of benefits including medical, dental, vision, and paid vacation
  • Great work spaces with dedicated and motivated colleagues
  • A broad range of professional education and personal development possibilities – FIS is your final career step!
  • A variety of career development tools, resources and opportunities
  • A work environment built on collaboration, flexibility and respect

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

FIS
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FIS recruiting Customer Service Associate II Experienced(0 to 3 Years) candidates candidates nearby Gurgaon,.FIS vacancies for Customer Service Associate II is recruited through Written-test, Face to Face Interview etc.
FIS Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Customer Service Associate II position in FIS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the FIS recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of FIS and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of FIS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in FIS and near your city and get a secured career.