HIRING FOR CUSTOMER SERVICE ASSOCIATE
Designation - Customer Service Associate
Responsibilities:
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Salary up to 16 - 25k CTC
Shift:- US Shift
Requirements:-
1) Should be fluent in English
2) Should be able to read, write and understand English.
Skillset:-
- Good Communication Skills (written & verbal)
Work from Office
Location - Bangalore