Groupon Shared Services jobs - Customer Service Associate

The Customer Service Associate plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.

Responsibilities:

• Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer 

• Manages email, chats, and calls from customers

• Resolve customer issues in a timely and consistent manner

• Manage time and productivity to meet daily individual and team ticket targets 

• Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment 

• Strong written and verbal communication skills

Skills & Qualifications:

• Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer  

• Manages email, chats, and calls from customers and resolves customer issues in a timely and consistent manner  Manage time and productivity to meet daily individual and team ticket targets  

• Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features  Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment  

• Strong written and verbal communication skills  Experience in e-commerce or back office environment will be an added advantage  

• Comfort in a computer-based role for up to 8 hours a day.

• Ability to work in any shift based on business needs. This might involve permanent night shifts.