Customer Service Associate

DesiSkills
Experience : Freshers
Education : M.Com, BBA/BBM, BSc, BCA, BE/B.Tech...
Location : Bangalore
Monthly Salary : Rs. 8,000 - Rs. 12,000
Posted on 25 Jun 19
Job is expired
Job DescriptionLast Date 21 Aug 19

Knowledge & Skills Required 
Desired skills: 

  • Action-oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills
  • Preferred Criteria: 
  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure Work-like environment with no disturbance during the work hours.
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. 
  • They will be a creative and analytical problem solvers with a passion for excellent customer service.
  • Customer Focus: 
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Problem Solving Skills: 
  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet a business need
  • Ability to maintain composure in highly escalated situations

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

Our main aim is to empower rural people to access their daily needs and services in their Gram Panchayat itself by setting up of E-Kiosk’s named Desi Skills Gramodhhar Kendra’s in 6024 Gram Panchayat’s of Karnataka along with all Taluk and Zilla Panchayat headquarters. These kiosk’s will be internet enabled and offer a wide range of services like opening of bank accounts, cash deposits and withdrawals, money transfers, comprehensive range of insurance services like life, health, crop and other Government insurance schemes. They will also have access to a wide range of E-Governance services including land records, Adhara card registrations and corrections, REGGAE job cards, Railway ticket bookings, Bus Bookings, all bill payments and other government services.

Our aim at Desi Skills is to facilitate this with the best available faculty, methods and tools that are feasible. Having studied in depth the course contents of the best coaching institutes of India and adapting the best practices of these institutes, we have developed our own unique and modular structure which increases the chances of success exponentially.

 We at Desi Skills are dedicated and committed to bridge this divide through our unique Gramoddhar Kendra’s and other initiatives.

Job is expired
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