Customer Service Associate jobs in Bangalore at Firstsource Solutions

Customer Service Associate

Key Roles and Responsibilities:

1. Production, Quality

2. Shift and Schedule adherence

3. Process Knowledge
Key Performance Indicators:

1. Agents should know both English and a minimum of one regional language – Bengali, Kannada, Telugu, Tamil, Hindi, Marathi/Gujarati & Assamese

2. Agents should have 15 word/minute typing speed with 85% accuracy

3. Should read and write in English

4. Ready to work in any shifts

5. Exceptional phone manner

6. Patient centric and Excellent interpersonal and communication skills

7. Knowledge of medical terminology is a plus ·

8. Ability to apply knowledge of CC procedures and carry out tasks accordingly.

9. Be a self-starter with attention to detail.

10. Must be flexible, organized, and function well under pressure.

11. Log in hours to be completed adhering to the break schedules & being punctual.

12. Documentation for all the calls

13. Quality & AHT to be maintained as per process requirement.

14. Always be updated with the Process knowledge

Qualification & Experience (Critical and Desirable)

➢ Minimum Eligibility HSC Pass certificate

➢ Age: 18 to 40 years of age
Work From Office

Hiring for Fresher and Experienced

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.