Imarticus Learning jobs - Customer Service Associate

 Location: Bangalore

Job Description:  

 Provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). 

Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). 

The team services Malaysia clients only primarily on Inbound Calls supporting existing Tier 4 customers related to HSBC net technical enquiries.

 

Responsibility:

·         Acquire and update knowledge on procedures related to relevant process.

• Ensure that the productivity, sales and quality levels are achieved as per the standards sent for the process.
• Work productively, professionally and demonstrate ways to improve customer service.
• Proactively identify issues, if any, and escalate.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer. Minimize complaints/ Losses and increase compliments
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

 

Knowledge

• BA/ BCOM graduate

 

Experience

•   Work experience not essential. Experience not a bar provided aspirations commensurate with the position

 Skills

• Ability to speak and understand English fluently.
• Ability to write business letters and reports
• Good conversational skills to hold the attention of the customer on the telephone.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Flexibility with night shifts

 

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

1. What are the job requirements to apply for this Customer Service Associate job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Service Associate
   
   
2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Service Associate is a work from home job?
   • Ans: Yes,its a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Service Associate position?
   
   • Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
   
   
6. Who is eligible to apply for this Customer Service Associate job?
   
   • Ans: The mentioned job is open to both Male and Female candidates.