JC Flash Technologies Pvt Ltd jobs - Customer Service Associate

Customer Service Associate

JC Flash Technologies Pvt Ltd
experience 1.5 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 0
Applications: 1
Openings: 10

Job Description

  • Handling of inbound calls received from customers inquiring on their loan application, repayment process, loan product or process-related information.
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease. Ability to empathize with and prioritize customer needs.
  • Familiarize yourself with current information about services and products available for customers
  • Accurately record customer demographics or other information digitally or in written form
  • Calling customers for repayment reminder calls and problem-solving skills
  • Escalating to concern team to resolve the issues related to disbursement, repayments and application when necessary.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

Qualifications:

  • Bachelor's degree or equivalent experience preferred

Required:

  • 1+ years of customer service experience preferred
  • Ability to cooperate with and support other members of a customer service team
  • Strong verbal communication skills in either one or all language i.e. English, Hindi, Kannada, Telugu, Tamil, Malayalam
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Must be comfortable working independently and making minor decisions without direct supervision
  • Good sense of a start-up organization and keen attention to detail
  • Knowledge of customer service best practices
  • Ability to perform well in a fast-paced working environment.

Job Particulars

Who can applyExperienced (1.5 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id241293
Job Category Tech Support
Locality Address Old Airport Road
StateKarnataka
Country India

About Company

AboutFlashCash: is a personal loan platform which has partnered with NBFC’s to provide our customers with instant cash between INR 3000-INR10000.Company OverviewFlashCash is a Micro Finance solution & have created a significant impact on India’s low and middle-income earners and students who have limited access to alternative financing. We are a digital lending platform and have partnered with NBFC’s to provide our customers with the best solutions under INR 10000/-.
We provide Cash loans through our app for emergency needs such as health, education, EMI payments. FlashCash customers can obtain these micro finance facilities providing a minimum of documents. Our competitive edge stems from our speedy service delivery, superior customer care and well diversified distribution channels across the country.
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