Customer Service Associate

JC Flash Technologies Pvt Ltd
Experience : 1.5 Years
Location : Bangalore(Old Airport Road )
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 10 Feb 20
  • Handling of inbound calls received from customers inquiring on their loan application, repayment process, loan product or process-related information.
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease. Ability to empathize with and prioritize customer needs.
  • Familiarize yourself with current information about services and products available for customers
  • Accurately record customer demographics or other information digitally or in written form
  • Calling customers for repayment reminder calls and problem-solving skills
  • Escalating to concern team to resolve the issues related to disbursement, repayments and application when necessary.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

Qualifications:

  • Bachelor's degree or equivalent experience preferred

Required:

  • 1+ years of customer service experience preferred
  • Ability to cooperate with and support other members of a customer service team
  • Strong verbal communication skills in either one or all language i.e. English, Hindi, Kannada, Telugu, Tamil, Malayalam
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Must be comfortable working independently and making minor decisions without direct supervision
  • Good sense of a start-up organization and keen attention to detail
  • Knowledge of customer service best practices
  • Ability to perform well in a fast-paced working environment.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
AboutFlashCash: is a personal loan platform which has partnered with NBFC’s to provide our customers with instant cash between INR 3000-INR10000.Company OverviewFlashCash is a Micro Finance solution & have created a significant impact on India’s low and middle-income earners and students who have limited access to alternative financing. We are a digital lending platform and have partnered with NBFC’s to provide our customers with the best solutions under INR 10000/-.
We provide Cash loans through our app for emergency needs such as health, education, EMI payments. FlashCash customers can obtain these micro finance facilities providing a minimum of documents. Our competitive edge stems from our speedy service delivery, superior customer care and well diversified distribution channels across the country.
Job is expired
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