Customer Service Associate jobs in Bangalore at Momentive

Position Title:Customer Service Associate
Position Summary:Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.

Responsibilities

The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes

Sales Order creation in SAP/ Capturing all exceptions

Accountable for document management

Enters and checks data for completeness (SAP processing)

Proactively Identifies and solve incomplete information at Order Entry ( customer Master Data cleansing Action plan)

Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication

Good knowledge of manufacturing Processes / Chemical industry : Procurement of raw materials, Logistics, Supply Chain Management …

Proactive planning and completion of task assigned within great quality

Strong Analytical and Problem solving skills.

Implements changes and updates to Order to Cash process as directed.

Job Description

Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (Europe)

Efficiently process Order Entry creation (SAP VA01).– all order types & customers : Standard orders; Sample Orders; EDI; Export; Consignment…full data completeness as a focus

Keep Customer Service colleagues – Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
Act as a single point of contact for all internal inquiries related to order entry
Analyze data from SAP; identify open issues and take action : customer master data / material master data .

Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA

Basic Qualifications

Bachelor Degree/Diploma/ with 2 – 4 years of Customer Service Experience.
SAP SD Module hands on working experience.
Flexibility to any shift
Strong E-mail and internal call handling etiquettes
Strong Oral and written Communication skills
Manufacturing industry exposure/experience
Clerical and administrative skills, including data entry, advanced filing and document management
Proficient with standard word processing, spreadsheet, and presentation software packages
Understanding of order processes, systems configurations and documentation requirements
Mastery in English ( any Second European language is a +)
Ability to effectively communicate issues and request resolution from more senior staff.
Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request
Attentive to details;
Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.

Preferred Qualifications